Tenant Information

At McMillan McClure our aim is to ensure that your tenancy application process is as smooth as possible, allowing you to find a property that best suits your needs.

An important part of that process is checking your financial and credit referencing history as well as your ID.

There is always a high demand for rental property, so to ensure your application is processed quickly, it is useful to have all your information ready and to hand for checking.

First steps - Submitting an Application

Applications can be downloaded from the Tenant Services section and handed into the office.

Please note that all applicants must be in a position to:

  • Provide a deposit equivalent to one month's rent at signing
  • Pay the first months rent upfront
  • Provide a guarantor

Tenancy Deposit Scheme

Deposits are protected during the tenancy and are returned provided there are no issues at the end of the tenancy period.

Further Information

Maintaining the property in good order

Alterations, additions or redecoration to the Property may not be made without the Landlord's consent, this includes nails in walls and curtain poles etc.

The property should be kept in good order and in the event of repairs or maintenance being required, please see information from link below to report a repair to us.

Report a Repair

Holiday and winter heating

To protect boilers and pipes and prevent freezing, heat should be maintained at a low level when the property is unoccupied during holidays etc. and during the winter months.

Preventing condensation

In most cases condensation is caused by poor ventilation or heating. The tenant is required to take reasonable steps to heat and ventilate the Property in order to help prevent condensation. Where such condensation may occur, take care to wipe down and clean surfaces with an appropriate solution and ventilate regularly to prevent the build-up of mould growth or damage to the property.

Please note that it is the tenant's responsibility to make good any damage caused to the property caused by condensation.

To reduce the risk of condensation:

  • Where applicable ensure trickle vents are kept open regularly
  • Always use extractor fans where provided
  • Never dry clothes on radiators
  • Keep the property adequately heated and ventilated at all times of the year


The tenant is responsible for providing contents insurance for all their personal belongings.

No smoking policy

The tenant may not smoke in the property.

Smoke and Carbon Monoxide alarm testing

Smoke alarms and where appropriate carbon monoxide alarms will be provided, but it is the tenants responsibility to ensure batteries are replaced when required and the alarms are tested at least once a month. Should there be a problem, advise the office immediately using the link below.

Report a Repair

Gas Safety Checks

Where applicable a Gas Safety engineer will carry out regular 12 month checks of any gas boilers or gas appliances.

Lost, broken and returned keys

Keys are provided at the start of the tenancy and either the Landlord or the office need to be advised immediately if one is missing and before a replacement key is cut.

Where a key is broken in the lock, the office should be advised immediately via rentals@mcmillanmcclure.com and a locksmith will be arranged. There is a charge for this and this will be made to the tenant.

Please note that if a tenant is to loose keys, it is their responsibility to pay for locks to be changed and a copy of new key must be provided to McMillan McClure.

At the end of the tenancy, all keys provided at the start of the tenancy must be returned. If all keys are not returned, locks will be changed and the costs deducted from the tenants deposit.

TV Licence

It is the tenant's responsibility to ensure they have a valid TV licence.

Property Inspection

Managed properties are inspected at least three times per year by McMillan McClure.


At the start of your tenancy you must register as the current occupant with any utility providers. Please note at the end of your tenancy you will need to contact them again with final meter reading to close your account.

Please check you have entered all details correctly:

Enquiry Form

If you are interested in any of the services we have to offer, fill in your details using our enquiry form and a member of our team will get back to you as soon as possible.

Reason for Enquiry

Awards & Accolades

It's a privilege to be acknowledged for our achievments where every member of our team grows.

  • Residential Letting Agent of the Year
    Winner - Single Branch - PropertyPal Awards 2023
  • Residential Estate Agent of the Year
    Winner - Single Branch - PropertyPal Awards 2023
  • Residential Estate Agent of the Year
    Winner - Sole Branch - Belfast Telegraph Property Awards 2023
  • Best Sales Agent Regional in the Northern Ireland
    Gold Award for customer experience - 2022 - allAgents.co.uk